Terms & Conditions
Last updated: September 2026. Please read these terms carefully before using Auto Pro Dubai.
1. Acceptance of Terms
By accessing or using the Auto Pro Dubai platform (the "Service"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the Service.
2. Services Provided
Auto Pro Dubai connects vehicle owners with automotive service providers, including mobile technicians and workshop facilities. We facilitate booking, tracking, quotation, and payment for automotive services. The specific services available depend on your location and the providers operating in your area.
3. Bookings & Appointments
When you book a service, you agree to make your vehicle available at the scheduled time and location. Mobile services require safe access to the vehicle. Workshop services may require you to deliver the vehicle to the designated branch. Cancellations made less than 2 hours before the scheduled time may incur a call-out charge.
4. Quotations & Pricing
Service pricing may be fixed or provided as a quotation after inspection. Quotations are valid for the period stated on the quotation document. Any additional work required beyond the original quotation will be communicated for your approval before proceeding. All prices are in UAE Dirhams (AED) and include VAT where applicable.
5. Payments
Payments can be made online, by cash, card machine, or bank transfer as offered in the app. Invoices are VAT-compliant and issued in accordance with UAE tax regulations. For certain services, a deposit may be required before work commences. Outstanding balances must be settled before the vehicle is returned.
6. Cancellations & Refunds
You may cancel a booking before work has commenced. Refunds for services not yet performed will be issued to the original payment method. Services already performed are non-refundable except in cases of defective workmanship, which will be remedied at no additional cost. Refund processing may take up to 10 business days.
7. Warranties
Workmanship is warranted against defects for the period stated on your invoice. Parts supplied carry the manufacturer's warranty. Warranty claims do not cover damage caused by misuse, neglect, or subsequent modifications. Warranty service must be requested through the Auto Pro platform.
8. Vehicle Condition & Liability
Auto Pro and its service providers take reasonable care of vehicles in their custody. You acknowledge that pre-existing conditions may exist that are not detectable during standard inspection. Auto Pro is not liable for pre-existing damage, personal items left in the vehicle, or issues arising from the vehicle's age or condition. Vehicles must be collected within 7 days of completion or storage fees may apply.
9. User Conduct
You agree to provide accurate information, maintain the security of your account credentials, and not misuse the platform. Abusive, fraudulent, or unlawful behaviour may result in account suspension and legal action.
10. Intellectual Property
All content, branding, software, and materials on the Auto Pro platform are the property of Auto Pro Dubai or its licensors and are protected by intellectual property laws. You may not copy, reproduce, or distribute platform content without written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Auto Pro Dubai shall not be liable for indirect, incidental, or consequential damages arising from the use of the Service. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
12. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.
13. Changes to Terms
Auto Pro Dubai reserves the right to update these Terms & Conditions at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised terms.
For questions about these terms, contact us at info@autoq.ae.